tag:blogger.com,1999:blog-4461850724836312163.post4648102332652588018..comments2023-10-30T03:22:15.133-07:00Comments on Best Buy Scam: Best Buy ScamBest Buy Scamhttp://www.blogger.com/profile/01887541104815850365noreply@blogger.comBlogger88125tag:blogger.com,1999:blog-4461850724836312163.post-30890180905008486062013-02-12T04:00:02.382-08:002013-02-12T04:00:02.382-08:00Thanks to all of you for sharing such type of info...Thanks to all of you for sharing such type of information that's why i'm getting some confidence from all of you.Anonymoushttps://www.blogger.com/profile/15686210705504748688noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-40021905564051824942009-05-28T19:45:28.627-07:002009-05-28T19:45:28.627-07:00Well, I have worked and been on both sides of that...Well, I have worked and been on both sides of that situation. Most of the time (and I think everyone will agree) you as a customer come in not very happy, which usually leads to you/me/whoever it is being a jerk. Remember, mistakes happen and you have probably made some yourself. <br /><br />I agree that, if this is truly what happened, a couple employees didn't handle it very well. <br /><br />Also, you kept referencing yourself as a well paying customer, or a $2000 transaction. That's really not very much...Considering they don't make very much on just the television itself. Hope all is well now though!People are ignorant....https://www.blogger.com/profile/00874945832069658403noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-90341766587482188112009-05-21T15:36:43.074-07:002009-05-21T15:36:43.074-07:00So who is the moderator of this post that is delet...So who is the moderator of this post that is deleting comments?Adamhttps://www.blogger.com/profile/06494866432274160730noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-11310669986351723282009-04-03T10:44:00.000-07:002009-04-03T10:44:00.000-07:00Justin J. said... Foxylady, why can't you just adm...Justin J. said... <BR/><BR/>Foxylady, why can't you just admit that you made a stupid mistake?? I take the banks "word" that they will keep my money safe, but I still check my statements everyday. Hey I have some really nice oceanfront property in Idaho at a really cheap price......trust me! HAhahahaha Typical Liberal Democrat.......If you think Best Buy personally wronged you then sue them and see where that gets you. Do you know how many idiots like you I get to deal with daily because they were too stupid to read the contract they just signed? Hundreds! <BR/><BR/><BR/><BR/><BR/>FoxyLady Said in Response:<BR/><BR/>I'd like to see you juggle everything all by yourself and take care of a sick spouse.<BR/><BR/>No one is perfect but there are liars and cheats out there. It is not the consumers fault they were lied to.<BR/><BR/>Yes we should all read the fine print but the salespeople are almost all rushing people through the process. Lets get this done real quick... Yea Ha That way they can add crap into the contract or remove... Like Adam's Stand...<BR/><BR/>We always shopped at Best Buy and loved the store. Very disappointed in their salesmanship and DISHONEST BUSINESS PRACTICES...<BR/><BR/>And one more thing... Everyone in a company has a name to uphold... the integrity of the company rests upon the shoulders of its employees. So whether or not you like it, if someone has had a bad experience then that reflects on the company as a whole... especially when lots of other people have had a bad experience and consumers like me find them and their statements online.<BR/><BR/>You say hundreds of 'Idiots' call you every day... well that’s hundreds of UNHAPPY CUSTOMERS... There is something wrong with that. If ONE person has a problem maybe they are the idiot that missed something... but when hundreds or even thousands of customers are upset... frustrated... or feel they have been given a bad deal... regardless of whether they took the contract home or not... THAT REFLECTS THE COMPANY!<BR/><BR/>BAD BUSINESS PRACTICES!!!!!!<BR/><BR/><BR/>Another thing... A Company's Affiliates... Lets say HSBC does not provide Good Follow-up service after the purchase and refuses to work with the customers then that REFLECTS THE COMPANY!<BR/><BR/>So You JUSTIN, who act like such an arrogant ass, Remember that its people like you who put others down for being honest hard working people who expect good service from a company they trust that make it very difficult to uphold the integrity of the company.<BR/><BR/>Honest people are NOT bad... Dishonest people are...<BR/><BR/>And regardless of how superior you feel you are to myself or other consumers... Remember this.. You have inside information and expect and know about the crap the company you work for pull... So your the exception...<BR/><BR/>I trusted Best Buy... Made lots of purchases and spent lots of money. That was before I bought the TV and financed it.<BR/><BR/>So if you think I deserve less value of service than people who pay cash then you are sadly mistaken. I will no longer spend my money at Best Buy / Worst Buy... I will do everything I can... to tell the world about my experience and SPREAD THE WORD... WORD OF MOUTH IS GOOD OR BAD FOR BUSINESS depending on the QUALITY OF SERVICE...<BR/><BR/>That’s my two cents!Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-72556460898615545352009-04-03T10:38:00.000-07:002009-04-03T10:38:00.000-07:00This comment has been removed by the author.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-86378202672947043412009-04-01T10:35:00.000-07:002009-04-01T10:35:00.000-07:00Best Buy Financing Company - Scam and this is whyF...Best Buy Financing Company - Scam and this is why<BR/><BR/>Former HSBC employee says customers are not priority<BR/> A former employee of HSBC in Florida sent us this opinion: “Ex-employee from HSBC, parent company of HFC/Beneficial collections team. First I would like to straighten some facts about prior to my bashing. This company is a pay for performance company and each employee has the bonus options. The better you collect, the better the bonus. That makes each employee fight to obtain their bonus, which includes misleading, tossing out empty threats, offering solutions that will never exist. Yes, they are all salesmen, selling you a reason on why you should pay your bills. The communication from upper management was never clearly communicated and they are all interested in the dollars only. Customers are not the priority. <BR/><BR/><BR/>On HSBC’s behalf, they have taken steps to listen to the customer, such as customer focus groups, training sessions to solicit a friendlier approach and attempt tell us we should be more aware of the person(human) on the other line. The fact of the matter is, we wanted our bonus, and therefore, we will say what we can to get you to pay us. Most of the time we were pressured to get the money, one call solution, drive by collections, collect, collect, collect but never take time to listen, understand and resolve the customers situation in full. I heard complaints from so many customers about the amount of different people they spoken too and yet, their problems carried on. The reason for that is the wrong management in place. They change goals way to much..they move you around every other week.. new cube.. new cube..then talk down to you when you dont make goal.. <BR/><BR/>Once a stupid manager gets hired, its like they cant fire them. They linger and make the collections environment fun, but screw up all the stuff for customers like solving their problems. Ownership.. I own it was the motto.. no one takes ownership in collections.. unless you find that 10% of collectors that actually care.. management hates those people because they are below goals. I was rated a below for being to friendly.. The cycle continues. Employees too, they have the wrong employees working there, old school criminals who bash customers to get payments. <BR/><BR/>HFC/Beneficial Finance (Household International) was sued in 2001. Since then the company paid 400+ million dollars to the attorney generals office for predatory lending. Now HSBC bought them out and they were changing policies. This limited everything, there was layoffs, and then they had to rehire for the bad loans they booked. They laid off so many of us, several people with experience and fought for our customers inside the company. Salemans at the branches are the same as salesman at car dealerships. They sell to you, and they make a bonus. Every company in the country is up a creek because of the bad loans they booked. <BR/><BR/>If you have one, you’re the idiot who took the loan therefore you’re the stupid one who made a bad decision. Don’t be stupid, do your homework. The government nor my taxes are paying for your stupid move. Im self employed now, if my business went under, should the government pay me back all my money for my poor decision.. back to the bank Trust.. lol.. its over rated. I seen customers who took out loans for 20 K in 1980, and then they owe 28 K in 2006. Yes the loans are extremely high interest rates, I agree, and yet people still want to take them. I remember people getting in those situations because they only paid 4 payments a year. <BR/><BR/>How you say? The scam….revealed: Restructures is a program used to bring a customer current and place money on the back of the loan. It is at 0% though which is positive. The negative is that you are extending that much more money on your interest short, therefore inflating your loan value, not to mention late fees. Some late fees are 200.00 each month on some loans.. Who does that?<BR/><BR/>If HSBC wants to truly become Americas local bank they have a lot of homework to do. First is ditch this low level subprime crap. For all you deadbeats out there who got a loan and never paid a payment, I pitty you lame asses, yet envy you at the same time. Stop giving loans to people who cant afford them, which means, crack down on your branch guidelines. Become a merge of prime/high subprime. Have caps… do not give any more 80/20 loans.. especially with the poor appraisals that over inflate the property..become clean on the loans you book and you’ll earn the honest Americans hearts.. Drop those shady BO representatives and the sales pitch of refi everything with us for a 15% mtg. up to 100% LTV. Then, each employee who has not and will not change to become customer centric, which I proposed when I worked there.. They need to be fired. Then everything needs to be clearly available to the people..and the customers. <BR/><BR/>I think this company is greedy, to the point of no return. Now they are getting desparate and feeling the pinch of economic America. I hope the sub prime mess goes under and HSBC becomes a reputable bank in USA. You just need good values, bring in the Christians. <BR/><BR/>How can you expect collectors to collect from people who can’t afford a brand new loan? That job sucked anyways. If you have a loan with HFC or BENE, refinance now to a lower rate. If you have a loan with HSBC, you are safe. Yes they are different. Email me at BEUBEN@yahoo.com and I will help you with the inside tricks if you are in a jam with this crap company.<BR/><BR/>There are angels everywhere.. and some are still inside HSBC.. Find the angels and they will help you.. stick with the dogs and they will chase you to the curb..”Foxylady74https://www.blogger.com/profile/06766728639997279235noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-15346647238305739652009-03-31T11:49:00.000-07:002009-03-31T11:49:00.000-07:00GO CORPORATE MACHINE GO!GO CORPORATE MACHINE GO!-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-33840730490696445382009-03-31T11:48:00.000-07:002009-03-31T11:48:00.000-07:00Foxylady, why can't you just admit that you made a...Foxylady, why can't you just admit that you made a stupid mistake?? I take the banks "word" that they will keep my money safe, but I still check my statements everyday. Hey I have some really nice oceanfront property in Idaho at a really cheap price......trust me! HAhahahaha Typical Liberal Democrat.......If you think Best Buy personally wronged you then sue them and see where that gets you. Do you know how many idiots like you I get to deal with daily because they were too stupid to read the contract they just signed? Hundreds! <BR/><BR/><BR/>PS. your husband was "losing" a kidney, not loosing and it's spelled payments with a "y". Please learn to spell before trying to insult me please.-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-27588291426304623492009-03-31T10:20:00.000-07:002009-03-31T10:20:00.000-07:00This comment has been removed by the author.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-49109502765992894292009-03-31T10:18:00.000-07:002009-03-31T10:18:00.000-07:00Just so you know Justin... We bought a house 7 yea...Just so you know Justin... We bought a house 7 years ago... It has depreciated $100,000 in the last two years.<BR/><BR/>I am not asking for anyone to Bail me out... <BR/><BR/>I pay my paments. Every month... The only reason I was beind with Best Buy is because I relied on the word of someone else.<BR/><BR/>You don't know me... and can't judge me because, well... you would be wrong.<BR/><BR/>My Credit Score is about 750 you dumb ass ... I have good credit... I have done well and probably like many others here who have had problems with Best Buy only made one mistake ... They TRUSTED BEST BUY and its ASSOCIATES.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-34994258445978099062009-03-31T08:37:00.000-07:002009-03-31T08:37:00.000-07:00NO...your wrong... It is not too much to ask peopl...NO...your wrong... It is not too much to ask people to be honest. It is not my fault there are people who are dishonest in this world. <BR/><BR/>By the way... when we bought the TV my husband was loosing his kidney... I was on medication for Depression... and we were going through a hard time.<BR/><BR/>I take responsibility for making a mistake... but I do not and will not be held accountable for the lies of others.<BR/><BR/>This is why we have decided that we will never finance anything except for a car and house again... <BR/><BR/>We have learned from this experience and our mistake of trusting exactly what was told to us.<BR/><BR/>The sad thing is that these people who misinform well knowing they are withholding information to their benefit and the destruction of others..<BR/><BR/>They will never learn.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-81066936235945617712009-03-31T08:02:00.000-07:002009-03-31T08:02:00.000-07:00Foxylady, you're a prime example of the reason tha...Foxylady, you're a prime example of the reason that this country is in such sad shape. You've made a poor decision, didn't read the fine print, and now that you've realized your own stupidity you're blaming everybody but yourself. I understand that you're angry and you have that right, but you do not have the right to condemn Best Buy and everyone who works there as cheats and scammers. The no interest plans from Best Buy/HSBC work just fine. Take your total from the register and divide by the number of months. Your payment would be the same monthly if you don't purchase anything else on the card! IF you checked that little box for credit card insurance when you applied then you will have an extra charge. You can only trust people to an extent, so that is why you do your own research. You're the type of person who waits to get home until you check your drivethru order and then call and scream at the manager. This is called Darwinism and the stupid people are supposed the weed themselves out, but now our government is saving all these retards by bailing them out. When will it stop............-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-6792090949118187292009-03-31T07:13:00.000-07:002009-03-31T07:13:00.000-07:00This comment has been removed by the author.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-43956547031479618882009-03-31T07:09:00.000-07:002009-03-31T07:09:00.000-07:00For ALL YOU BUST BUY LOVERS ... oops BEST BUY... ...For ALL YOU BUST BUY LOVERS ... oops BEST BUY... <BR/><BR/>First of all... All of America gets blamed for our leaders bad choices and mistakes.<BR/><BR/>Best Buy is NO DIFFERENT... When someone represents your company they represent your company as a whole.<BR/><BR/>Granted none of us like being blamed for our political leaders chioces but the world still views us according to those that represent us.<BR/><BR/>So, if it is common business practice for Best Buy employees to treat people this way then they represent the company as a whole then it does not matter how many nice people work there becuase it is the sharks that sell the products.<BR/><BR/>And the followup is no better. All they have to do is be honest and up front and they can't even do that... Do don't give us the shit that it is all our fault.<BR/><BR/>Best Buy sales associates preys on the trust and innocence of their customers. <BR/><BR/>It is common business practice or people from all over would not not be complaining. So if you feel inclined to defend Best Buy just realize that unfortuniately you all have to feel the wrath of the critizism because even if you are not like these shady sales associates or managers, you will get criticised for their choices because they represent your company as a whole. <BR/><BR/>The Sales associates are the begining of the scam and the Manager/associate managers who wont help us are the end of our relationship with Best Buy.<BR/><BR/>Just wait. If Best Buy continues with these business practices, hopefully eventually as customers stop shopping stores will start to close one at a time.<BR/><BR/>Dishonest business practices are bad. We have a right to compain about it & the right to no longer shop at Best Buy / Worst Buy !Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-70386471173903026822009-03-31T06:51:00.000-07:002009-03-31T06:51:00.000-07:00We financed a TV with Best Buy... Granted its been...We financed a TV with Best Buy... Granted its been a hard year for everyone... but thats not really the point...<BR/><BR/>When we purchased our TV we were told by the sales rep that our payment would be $85.00 per month... never mind the insurance we added... the guy implied that that would be added to the entire loan balance but did not explain the extra monthly fee of 40.00... So every month we paid the 85.00 and for months did not know about the $35.00<BR/><BR/>No one is perfect... this last year my husband became very ill and so our mind was not all there... The point is that if the guy at BEST BUY/ WORST BUY had been HONEST about the fees up front then I know for a fact we would have kept our account current.<BR/><BR/>So now they have canceled our two year no interest and put us at 25% interest... And they added $580.00 for defaulting on our contract...<BR/><BR/>We are in Negative Amitorzation and our balance is increasing every month...<BR/><BR/>We are going to transfer the balance to a credit card and NEVER finance anything with BEST BUY again!<BR/><BR/>These type of DISHONEST SHADY business practices are why we should all stop buying there.<BR/><BR/>We all make mistakes.. but for a company who will take our money, they are sure not willing to work with paying customers.Foxylady704https://www.blogger.com/profile/13175840339215494683noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-76539977823404387122009-02-14T07:21:00.000-08:002009-02-14T07:21:00.000-08:00Josh, just because someone only spends a measly $2...Josh, just because someone only spends a measly $2000, gives the employees a right to treat the customers like shit? Just out of interest, how much does a customer have to spend to get some respect from you morons? By the way, I highly doubt that you even make $2000 a month working at Best Buy.Tonyhttps://www.blogger.com/profile/15039298621286085737noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-23140731282479521072009-01-15T21:11:00.001-08:002009-01-15T21:11:00.001-08:00Wait a minute.... you purchased a TV based solely ...Wait a minute.... you purchased a TV based solely on the fact that it included a free piece of shit stand that JVC probably had left over from last Christmas? You sir, are an idiot.<BR/><BR/>Instead of being mad at the manager, you should be mad at Cory, he's the guy that duped you into buying a JVC television, projection no less, hahahaha those things are pieces of shit. <BR/><BR/>Why don't you spend all this valuable time volunteering instead of bitching. No wonder this country is in such poor shape. People will waste countless hours trying to get a fifty dollar TV stand, but can't spend a couple hours a week at a homeless shelter or a special needs camp. <BR/><BR/>You should be euthanized.-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-22624603654302959172009-01-15T21:11:00.000-08:002009-01-15T21:11:00.000-08:00Wait a minute.... you purchased a TV based solely ...Wait a minute.... you purchased a TV based solely on the fact that it included a free piece of shit stand that JVC probably had left over from last Christmas? You sir, are an idiot.<BR/><BR/>Instead of being mad at the manager, you should be mad at Cory, he's the guy that duped you into buying a JVC television, projection no less, hahahaha those things are pieces of shit. <BR/><BR/>Why don't you spend all this valuable time volunteering instead of bitching. No wonder this country is in such poor shape. People will waste countless hours trying to get a fifty dollar TV stand, but can't spend a couple hours a week at a homeless shelter or a special needs camp. <BR/><BR/>You should be euthanized.-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-87769271270483248202009-01-15T21:10:00.000-08:002009-01-15T21:10:00.000-08:00Wait a minute.... you purchased a TV based solely ...Wait a minute.... you purchased a TV based solely on the fact that it included a free piece of shit stand that JVC probably had left over from last Christmas? You sir, are an idiot.<BR/><BR/>Instead of being mad at the manager, you should be mad at Cory, he's the guy that duped you into buying a JVC television, projection no less, hahahaha those things are pieces of shit. <BR/><BR/>Why don't you spend all this valuable time volunteering instead of bitching. No wonder this country is in such poor shape. People will waste countless hours trying to get a fifty dollar TV stand, but can't spend a couple hours a week at a homeless shelter or a special needs camp. <BR/><BR/>You should be euthanized.-just another brick in the wallhttps://www.blogger.com/profile/06608431232039310511noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-18515320220661615412008-08-16T19:18:00.000-07:002008-08-16T19:18:00.000-07:00First off I work at best buy and this is why we ha...First off I work at best buy and this is why we hate customers like you. You believe your entitled to some kind of treatment because you spent a measely 2 grand on a shitty tv(yes JVC SUCKS AND ILL TELL ALL MY CUSTOMERS THAT). We have plenty of other customers that spend much more than you do and frankly your being a lil bitch. Ok so you didnt get a stand that was out of stock, but check this, you got 6 hundred sum off your tv, then you were charged 200 for delivery so null in void the stand for purchase in combinations of anything else. READ THE FINE PRINT BE A SMART CONSUMER(good dog). Its a simple fact and ya that sucks that the representative didnt tell you that but ehhh what can you do?<BR/>You had the nerve to go in and bitch to someone once you didnt get your way. Hey you sound like everyother prat that comes in and tries to fuck with us, I gaurantee that you went in pompous as hell and then when told otherwise you flipped a nut and said that you wanted to speak to a manager NOW! Then when the manager had a heated debate and you were undermining her authority you proceeded to be a douche bag and raise your voice. Further embarrassing yourself and others around you, they finally told you to leave, well any team member is allowed to speak up and for your information, geek squad is apart of their own section, he was a supervisor of geek squad and he has the right to tell you to leave when you insult one of our own. Get the fuck over it, dickhead! you bought a shit tv and you have a possible reason to complain but guess what....you could have handled it better by asking when the manager would be in, then leaving before things progressed. All of you asses think youre the poor helpless customer but i gaurantee you swore and said sum dickhead comments and thats what you get, step up to me and id knock your fuckin ass out.<BR/>peace bitchCnvncdurallmnkyshttps://www.blogger.com/profile/05538446025997304324noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-59952624088641167642008-07-14T19:13:00.000-07:002008-07-14T19:13:00.000-07:00Hey sorry to hear about you experience, but it is ...Hey sorry to hear about you experience, but it is the manager that you had your issue with not the company. Ms, Abdul is one of the few managers who think they are the final authority. As a policy bestbuy is not allowed to combine sales offers, so she would have been right if this was not a television, but the home theatre department has its own rules under which big name cable providers provide their own promotions which may be combines with other offers, such as yours. <BR/>All I am trying to say is please don't advertise the company as a fraud, people who work there are just trying to earn their bread and nothing else. they have no commission on the sale. <BR/><BR/>Whatever statements I make are in no way or shape legally binding for the company and they just represent my opinion.Unknownhttps://www.blogger.com/profile/10903648483121693622noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-52221265519157795182007-12-20T22:03:00.000-08:002007-12-20T22:03:00.000-08:00Best Buy is like those NYC three card gambling sca...Best Buy is like those NYC three card <BR/>gambling scam artist when it comes to sales items. It's NEVER in stock and you CAN NOT order it on rain check! These scam artist retailors like to entice you with great sales stuff, but you can never buy at that price! It is bad faith business tactics.Buffet's Disciplehttps://www.blogger.com/profile/15347361113787243817noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-26691076147823201272007-05-23T14:12:00.000-07:002007-05-23T14:12:00.000-07:00First off, I'd like to say that it's great you got...First off, I'd like to say that it's great you got your situation resolved and everything ended up working out for you. Congrats.<BR/><BR/>I just wanted to clarify that this was a bad situation with one particular Best Buy store, and that it has nothing to do with the corporation as a whole. (And people who are posting such things as "Best Buy sucks" or "I'm never shopping there again" and whatnot just do not realize that not EVERY store does such things. Not EVERY employee is incompetent, and not EVERY supervisor/manager is unwilling to help the customers.) There are thousands of stores nationwide, and thousands upon thousands of satisfied customers every single day. Yes, it sucks that there are unfortunate encounters and bad experiences, but what everyone needs to realize is that this is not the norm.<BR/><BR/>It is, unfortunately, impossible to make everyone happy. (And--of course--this goes for ANY business, as well as any other aspect in life.) There is always going to be a disgruntled customer no matter HOW good the customer service is. If Adam would have been completely satisfied and happy with the service and the resolution of this problem, there would have been 5 people behind him in line who were angry and belligerent. Sadly, that's just how the world works. You please one person and make their day, while in the meantime there is another customer seething with rage over something that they feel is an overblown situation or "scheme" that is exclusive to them. <BR/><BR/>I feel for the most part that Best Buy employees (and any other customer service representatives) are very competent and hardworking people who have to deal with similar situations as Adam's everyday, (sadly), and customers are hardly ever sympathetic or understanding of what they can and cannot do as employees. <BR/>Some shoppers have the old addage in the front of their minds, "The customer is always right", and they try to enforce it almost to a fault. (Customers do not have the right to point fingers in the faces of associates, yell at them, swear at them, or demean them in any sort of way...but these are things that happen every day. And as soon as the associate defends hisself/herself, even in the nicest, most polite fashion possible, the customer immediately calls for the manager, assuming that something is owed to them for "gracing the store with their prescence and money.")<BR/><BR/>Anyway, YES it is true that customers deserve the utmost respect and appreciation, especially in difficult situations that everyone tries to avoid in the first place...but on the same note then, customer service representatives deserve the same respect as well. It is definitely not fair to wave the "I'm spending tons of money" card in their faces. They are, for the majority, doing the best they can, and it'll help everyone involved if everyone would keep their cool and appreciate everything they're trying to do for you. <BR/><BR/>I've gone off on a tangent of a customer service lesson. Apologies. I just want other people on earth to realize the fact that they're not the only ones in the world. They're not the only ones who matter. (And the sooner everyone realizes this, the better off everyone will be.)<BR/><BR/>Again, I'm happy for you that your issue was resolved, despite the fact that you had to go through a lot of huffing & puffing to get to that point. Hopefully next time your experience will be a more pleasant one, wherever you decide to shop.KimmiEhttps://www.blogger.com/profile/17671578786891763685noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-49578264060914885752007-04-28T09:26:00.000-07:002007-04-28T09:26:00.000-07:00Next time they get cocky, try telling the manager ...Next time they get cocky, try telling the manager you are a Mystery Shopper and needs to have a brief session with her manager...Unknownhttps://www.blogger.com/profile/08827045718483533066noreply@blogger.comtag:blogger.com,1999:blog-4461850724836312163.post-25119909241475336502007-02-14T09:57:00.000-08:002007-02-14T09:57:00.000-08:00Is there any way you could post a comment on my bl...Is there any way you could post a comment on my blog http://nyc-real-estate.blogspot.com on how to contact Best Buy - I have a similar issue and I would be greatful if you could give me some tips ... on whom I should e-mail...<BR/><BR/>Thank you...RealEstatehttps://www.blogger.com/profile/03743660228333269495noreply@blogger.com